Frequently Asked Questions

What do I do if…

…I don’t receive a registration email?

Be patient. The e-mails may take a few minutes to deliver. You may also check your junk mail or spam folders to see if the email was routed there by mistake. If necessary, you can call the office to re-send the registration e-mail. Also, failure to register your portal account within thirty days will inactivate your registration. If this happens, please contact the office to send you a new registration.

…I forget my password?

After you attempt to login with a username and password, click on the link that says, “Forgot Password,” and follow the additional instructions. If you still need help, contact the office to reset your account.

…I have an urgent issue or an emergency?

Do NOT use the Patient Portal. Call the office if you need to speak with a staff member immediately. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

Online Help

There is an online help system that will explain how to use each feature in the Patient Portal.

Look for the question mark button in the upper right hand of the Patient Portal.

Our Office Locations

We have four offices on the east side of Los Angeles.

Family Health Center, Suite 230

1701 Cesar Chavez Ave., Suite 230
Los Angeles, CA 90033

  • (323) 226-1100
  • (323) 226-1101 fax
  • Monday – Friday
    8:00 am – 5:30 pm
    Saturday
    8:30 am – 12:00 noon

Boyle Heights, Suite 402

1701 Cesar Chavez Ave., Suite 402
Los Angeles, CA 90033

  • (323) 317-9200
  • (323) 317-9206 fax
  • Monday – Friday
    8:30 am – 5:30 pm
    Saturday Closed

Highland Park

5823 York Blvd., Suite 1
Los Angeles, CA 90042

  • (323) 255-1575
  • (323) 255-8139 fax
  • Monday – Friday
    8:30 am – 5:00 pm
    Saturday
    8:30 am – 12:00 noon

Montebello

815 Washington Blvd.
Montebello, CA 90640

  • (323) 728-3955
  • (323) 728-6905 fax
  • Monday – Friday
    8:30 am – 6:00 pm
    Saturday
    8:30 am – 12:00 noon