FCS scored high on California’s 2017 Patient Assessment Survey

FCS scored high on California’s 2017 Patient Assessment Survey

The results of California’s annual Patient Assessment Survey (PAS) are in, and Family Care Specialists has scored well in four important areas:

 

Family Care Specialists

Statewide Average

Overall rating of doctor (PCP)

80%

73.4%

Doctor Explanations are easy to understand

82.0%

82.4%

Doctor listens carefully

82.5%

82.1%

Doctor shows respect

88.9%

85.5%

patient advocate logoThe Patient Assessment Survey (PAS), which has been administered for over a decade by the California Healthcare Performance Information System, is an annual survey to assess patient experience with medical groups’ care and services among adult HMO and POS enrollees in California. PAS is the nation’s largest system for evaluating and publishing physician group ratings based on the patient’s experience and participating medical groups provide care to more than 90% of commercially insured HMO and POS patients in California. The PAS survey contains a set of patient experience measures on access, patient-doctor interactions, office staff interactions, coordination of care, health promotion, and overall ratings of care.

The PAS results have been published on the State Office of the Patient Advocate website in prior years, and the most recent set of results can be found here. PAS results have been featured by both Consumer Reports and the California HealthCare Foundation’s (CHCF) calqualitycare.org site in past years.

Thank those of you who participated in the survey and who gave us such positive ratings!  

We are always striving to improve. 

Our Office Locations

We have four offices on the east side of Los Angeles.

Family Health Center

1701 Cesar Chavez Ave., Suite 230
Los Angeles, CA 90033

  • (323) 226-1100
  • (323) 226-1101 fax
  • Monday – Friday
    8:00 am – 5:30 pm
    Saturday
    8:30 am – 12:00 noon

Boyle Heights II, Suite 402

1701 Cesar Chavez Ave., Suite 402
Los Angeles, CA 90033

  • (323) 317-9200
  • (323) 317-9206 fax
  • Monday – Friday
    8:30 am – 5:30 pm
    Saturday Closed

Highland Park

5823 York Blvd., Suite 1
Los Angeles, CA 90042

  • (323) 255-1575
  • (323) 255-8139 fax
  • Monday – Friday
    8:30 am – 5:00 pm
    Saturday
    8:30 am – 12:00 noon

Montebello

815 Washington Blvd.
Montebello, CA 90640

  • (323) 728-3955
  • (323) 728-6905 fax
  • Monday – Friday
    8:30 am – 6:00 pm
    Saturday
    8:30 am – 12:00 noon